TERMS AND CONDITIONS
Views at Kenthurst Bed and Breakfast is for the use of our guests only. When you arrive, you will be shown your suite and the recreation / breakfast room and facilities. Also, our gardens and pool are for your enjoyment, with care.
You have chosen a quiet rural area for your stay, and as such, in consideration to all, please keep noise to a minimum.
If you wish to have friends visit you whilst you are at Views at Kenthurst Bed and Breakfast, prior arrangements must be made with the management, and if necessary, an appropriate fee decided upon. Any guests’ friends / visitors, (excluding those booked into the premises), will incur a fee if they stay for more than a short visit during the day, or in the evening.
This fee is called a "Day Rate," which does not include overnight accommodation and is for the use of the premises and facilities. The day rate will be charged at a rate determined by the management and agreed to by the visitors or guests concerned.
Also, as Views is a Bed and Breakfast only, it is not appropriate for guests to hold parties and / or functions on the premises.
Views at Kenthurst Bed and Breakfast is a peaceful haven away from the everyday world and, as such, is suitable only for "grownups." To avail our guests of a tranquil atmosphere and a restful stay, we only accommodate adults.
There is no smoking in the rooms / suites, but you may smoke outside as long as it does not cause concern or aggravate other guests.
Please be aware that we are not able to transport you to and from the airport or restaurants and the like, although we can supply you with the contact numbers of those in the transport industry who supply these services. Also, if you choose to drink at a party etc., arrangements can be made for you to be driven from the function to your destination, in your own car. We give you the necessary information to make these arrangements. Bookings are essential.
Because of the nature of this establishment, we are unable to take pets.
Booking confirmation and payment requirements.
An enquiry, whether it is through one of our agencies or a personal call, or through any other medium, does not automatically confirm the stay.
A 25% deposit is required to confirm the booking and full payment is expected prior to, or, in special circumstances, on arrival. We accept cash, money orders and the majority of credit cards.
Refund / Cancellation Policy.
Your deposit is non refundable if you cancel your booking two months or less prior to the date of stay. If a booking is cancelled within ten days of the due date of the stay, a portion of the total amount may be charged as a compensation for bookings that have been turned away, and revenue lost. Alternatively, you may consider transferring your booking to another date where a vacancy is available.
If, due to unforseen circumstances, you need to cancel a booking, you may transfer that booking to another date. (Where a vacancy is available).
If you have a legitimate complaint, please tell us, as we pride ourselves on our service and environment. We do our utmost to offer a pleasant stay, and would like you to return.
Arrival / Departure.
Arrival is any time after 2:00 p.m. and check out time is between 10:00 a.m. and 11:00 a.m. If you wish to arrive earlier, you need to make arrangements to do so, and only if the room / suite is vacant and prepared, (although your bags / luggage may be left in a secure holding area, earlier than the designated arrival time).
Your Suite and contents: Damage, breakage and theft . . . these are the guests’ responsibility.
Your personal property is safe in your suite if it is locked when you are not there.
Also, when you vacate your suite, it should be left in a similar state to its condition on arrival.
A pleasant environment.
We appreciate that you will understand that these conditions are for the betterment and enjoyment of all. We endeavor to provide a comfortable stay for all our guests.
Acceptance of conditions.
Payment of the deposit constitutes the clients’ acceptance of these terms and conditions. We hope you enjoy your stay and thank you for your cooperation.